Shopping Policy

Welcome to VelteStyle! We aim to provide a seamless and satisfying shopping experience. Please read our policies carefully to understand your rights and responsibilities when shopping with us.

Shipping Policy

Processing Time:

• Orders are processed within 1–2 business days of purchase.
• During peak seasons, processing times may extend slightly.

Shipping Times:

• Standard Shipping: 5–15 business days.
• Expedited Shipping: 3–7 business days (where available).
  Note: Shipping times vary depending on your location.

Shipping Fees:

• Standard shipping is currently Free.
• Shipping fees for orders below this threshold are calculated at checkout.

Tracking Your Order:

Once your order is shipped, you will receive an email with a tracking number to monitor its progress.

 

Return & Refund Policy

Return Window:

We accept returns within 30 days of receipt if:

• The item is unused, in its original condition, and includes all packaging.
• A valid proof of purchase is provided.

Easy Returns:

1. Contact us at support@veltestyle.com with your order details and reason for return.
2. We’ll provide return instructions and the shipping address.

Refund Process:

• Refunds are processed within 7 business days after we receive and inspect the returned product.
• Refunds are issued to the original payment method.
• Return shipping costs are the customer’s responsibility unless the item is defective or an error was made in your order.

Damaged/Defective Products:

• If you receive a defective or damaged item, please contact us within 7 days with photos and order details.
• We’ll arrange a free replacement or refund as soon as possible.

Cancellation Policy

• Orders can be canceled for a full refund within 24 hours of placement.
• After 24 hours, cancellations may not be guaranteed as your order may already be in processing or transit.

Secure Payments

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• PayPal

All transactions are encrypted to protect your information. Shop with confidence at VelteStyle!

Customer Support

If you have any questions or need assistance, feel free to contact us:

• Email: support@veltestyle.com

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VelteStyle – Your Kitchen, Simplified.